Because every CraftyGhar piece is made by hand, we want you to love what you receive. Here's our return, exchange and refund policy.
Damage in Transit
- Contact us on WhatsApp within 48 hours of delivery with a clear photo/video of the damaged item and packaging.
- We will send a free replacement or issue a full refund — your choice.
Wrong or Missing Item
If you received the wrong item or a missing piece, message us within 48 hours. We'll arrange the correct item free of cost, or refund completely.
Personalized / Custom Orders
Made-to-order and personalized items (names, messages, photos, custom hampers) cannot be returned or exchanged unless there's a defect, damage, or a mistake on our side. We do, however, fully guarantee our work:
- If you approved a design that we then crafted incorrectly, we redo it free of cost.
- If the personalization text or date was misspelled by us, we remake the item.
Cancellations
Orders can be cancelled free of charge within 24 hours of placement. After production begins, cancellations aren't possible as materials and labour are already committed.
Refund Timelines
- Approved refunds are processed within 3–5 business days.
- Amount is returned via your original payment method (UPI/bank transfer) or as store credit — your choice.
How to Start a Return/Refund
- WhatsApp us at +91 90390 32666 with your order ID and photo.
- We'll confirm the resolution (replacement, redo, or refund) within 24–48 hours.
- If refund applies, money is returned within 3–5 business days.
Contact
WhatsApp: +91 90390 32666 · Email: hello@craftyghar.com