Privacy Policy

CraftyGhar ("we", "us") respects your privacy. This policy explains what we collect when you shop with us, contact us or browse craftyghar.in.

Information We Collect

• Order details: name, WhatsApp/mobile number, delivery address, personalization messages, payment method (collected through WhatsApp or form submissions — we never store card numbers).
• Enquiries: name, phone number and message when you contact us via WhatsApp, email or forms.
• Browsing data: anonymized analytics (page views, referrer) to improve our site. We do not sell or share this data with advertisers.

How We Use Your Information

• To process, personalize and ship your handmade orders.
• To confirm orders, share design previews and handle delivery updates via WhatsApp.
• To respond to enquiries, custom gift requests and business proposals.
• To send occasional festive or seasonal gifting updates (you can opt out by messaging "STOP").

WhatsApp & Communications

When you message us on WhatsApp, your messages are subject to WhatsApp's privacy policy. We only use your number for order-related communication, design confirmations and delivery updates. We never send unsolicited marketing on WhatsApp.

Data Protection

We store order records in a secure, limited-access system. Personalization details (names, messages) are used solely for crafting your piece and are retained only as long as needed for order history and customer support.

Cookies & Analytics

We use minimal, privacy-friendly analytics to understand site traffic. We do not use advertising cookies or share analytics data with third parties for marketing purposes.

Your Rights

You can request deletion of your personal data at any time by writing to hello@craftyghar.com. We will comply within a reasonable timeframe.

Contact

For privacy-related questions, contact us at hello@craftyghar.com or via WhatsApp at +91 90390 32666.